Ray Dawson
Last updated: 20 August 2026
Read the whole thing. If it was not worth it, take your money back. That is the policy; the rest is mechanics.
Thirty days. No form. No reason required. A full refund of what you paid. You also keep the file — chasing a download back would cost more than the refund, and a book you feel cheated by is worth nothing to either of us.
Reply to your receipt, or write to hello@raydawson.net from the address you bought with. That is all. You do not have to explain yourself, though if you say what was missing it will probably get fixed.
Answered within 2 business days. The refund is issued through Lemon Squeezy, which processed the payment, and typically appears on your card in 5 to 10 business days. It returns to the method you used; it cannot be redirected.
If the same person buys and refunds repeatedly, future purchases may be declined. That is the only restriction, and it exists so the guarantee can stay this generous for everyone else.
Do not ask for a refund first — just say so. A corrupted or undeliverable file is replaced immediately, and if it cannot be fixed you are refunded in full regardless of how long ago you bought it.
This guarantee is offered on top of your statutory rights, not instead of them. EU consumers have a 14-day right of withdrawal on distance purchases, which for immediately-downloaded digital content is waived at checkout. The 30-day guarantee here is longer and is honoured regardless.